Shipping & Returns
PROCESSING
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays and custom orders. Please allow for additional processing time around major sales or during holidays.
*Please allow 7-14 days for custom orders.*
DOMESTIC SHIPPING
Local Same-or-Next Day Delivery is available for Burlington County, NJ only for a flat rate of $5.95
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.
TRANSIT TIME
Transit time does not include processing time (see above).
- Standard Shipping: 1-5 business days*
- Local Delivery: same day for orders placed before 11 AM EST, next day for orders placed after 11 AM EST (not including weekends or holidays
REFUNDS
At Divine Essence Candles, all products are carefully inspected before they are shipped. Due to the nature of our products, candles and custom scents cannot be returned or refunded. However, we will replace products damaged during shipment if photographic proof of damage is submitted to within 7 days of delivery.
Please contact us at divineessence1213@gmail.com for further details.